TOKIMEKU STUDIOS CUSTOMER CARE
RETURNS & REFUNDS.
Clear guidance if something is wrong with an order. This information reflects Fourthwall’s standard policies for made-to-order items.
Made-to-order purchases
Made-to-order products generally cannot be returned because of a change of mind or size preference. Size exchanges are not generally available for on-demand items. Consumer rights that apply in certain regions may provide exceptions.
Damaged, defective, or incorrect items
Report a quality or fulfillment issue within 30 days of delivery. Include your order number and clear photos of the item. If the item or package was damaged, include photos of the packaging too. The case will be reviewed; a replacement or refund may be arranged if warranted. The outcome depends on review, so a refund or replacement is not guaranteed in advance.
How to request help
Contact Tokimeku Studios with your order number, a description of the problem, and relevant photos. If an item is creator-fulfilled, contact the shop for return assistance.
Refunds
Where a refund is approved, the support team will share the applicable next steps. We cannot promise a decision or timing before the order is reviewed.